At Barne Bow Shop, we understand that precision archery equipment requires perfect fit and performance. While we take every measure to ensure your bow or components meet your exact specifications, we offer a straightforward returns process for items that don’t meet your expectations.

Key Points for Competitive Archers & Hunters:

  • 15-day return window from delivery date
  • Original condition required – equipment must be unused with all original packaging
  • Specialized items excluded – see restricted products below
  • Free return shipping for defective items

Eligibility for Returns & Exchanges

To qualify for a return or exchange, your item must be:

  • In its original, unused condition (no signs of shooting, tuning, or modifications)
  • Packaged with all original components, manuals, and protective materials
  • Accompanied by the original purchase receipt or order confirmation
  • Returned within 15 days of the delivery date

Non-Returnable Products

Due to the specialized nature of these items, the following cannot be returned unless defective:

  • Custom-tuned compound bows (specifically configured to customer specifications)
  • ILF Olympic Recurve components with custom limb poundage
  • Bowfishing equipment that shows any signs of water exposure
  • Personalized or engraved items

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of receiving your order, email our support team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer an exchange or refund
  • Photos of any defective items (if applicable)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Barne Bow Shop Team,

I would like to request a [return/exchange] for the following item from my order #[Your Order Number]:

Product Name: [Exact Product Name]

Reason: [Please specify – sizing issue, defective part, etc.] [For exchanges] Preferred replacement: [Product details if applicable]

Attached are photos showing the item’s condition [if defective].

Best regards,
[Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days, our San Diego team will email:

  • Return authorization number (RMA)
  • Shipping instructions
  • Prepaid label (for defective items)

3. Package & Ship Your Return

Securely package your item using the original packaging. Include all components and documentation. Affix the provided shipping label (or your own for non-defective returns) and ship via:

  • DHL/FedEx for fastest processing
  • EMS for international returns

4. Processing Your Return

Once received at our San Diego facility:

  • Inspection takes 3-5 business days
  • Approved refunds processed within 2 business days after inspection
  • Exchanges shipped within 3 business days after approval

Refund Information

Refund Timeline

  • Credit card payments: 5-10 business days after processing
  • PayPal payments: 3-5 business days after processing

Deductions & Fees

  • Original shipping charges are non-refundable
  • 15% restocking fee for non-defective returns (waived for exchanges)
  • Customer pays return shipping unless item is defective

Exchange Policy

For exchanges of equal or greater value:

  • No additional shipping fees if value increases
  • Price differences refunded if exchanging for lower-value items
  • Priority processing for Olympic and competition archers with upcoming events

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or import taxes
  • Mark package as “Returned Goods” to avoid additional charges
  • Return shipping times vary by location (typically 15-25 days)

Pro Tip for Competitive Archers

When ordering specialized equipment like ILF components or custom bows, please double-check specifications with our support team before purchase to ensure perfect fit for your shooting style and body mechanics.

Contact Our Archery Specialists

For questions about returns or exchanges:

Email: [email protected]
Phone: +1 (619) 555-0142 (Mon-Fri 8AM-4PM PST)
Address: 1392 Hood Avenue, San Diego, CA 92121 USA