At Barne Bow Shop, we’re committed to delivering precision archery equipment to competitive archers and hunters worldwide. Our shipping and returns policies are designed with your needs in mind, ensuring you receive your gear promptly and can shop with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping (DHL/FedEx):

  • Delivery in 10-15 business days after shipment
  • Flat rate of $12.95 for all orders
  • Recommended for time-sensitive purchases

Free Shipping (EMS):

  • Delivery in 15-25 business days after shipment
  • Free for orders over $50
  • Economical option for non-urgent deliveries

Note: Delivery times are estimates and may vary based on destination and customs processing. We do not ship to certain remote areas in Asia.

International Shipping

We ship globally (excluding some Asian and remote regions). International customers are responsible for:

  • Any applicable customs duties, taxes, or import fees
  • Ensuring products comply with local regulations

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your archery equipment. Please review our policy carefully.

Eligibility Requirements

To qualify for a return or exchange, your item must:

  • Be in original, unused condition (no signs of shooting, tuning, or modifications)
  • Include all original components, manuals, and protective materials
  • Be accompanied by the original purchase receipt or order confirmation
  • Be returned within 15 days of the delivery date

Non-Returnable Products

Due to their specialized nature, these items cannot be returned unless defective:

  • Custom-tuned compound bows (specifically configured to customer specifications)
  • ILF Olympic Recurve components with custom limb poundage
  • Bowfishing equipment that shows any signs of water exposure
  • Personalized or engraved items

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of receiving your order, email our support team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer an exchange or refund
  • Photos of any defective items (if applicable)

2. Receive Return Authorization

Within 2 business days, our team will email:

  • Return authorization number (RMA)
  • Shipping instructions
  • Prepaid label (for defective items only)

3. Package & Ship Your Return

Securely package your item using the original packaging. Include all components and documentation.

Ship via:

  • DHL/FedEx for fastest processing
  • EMS for international returns

4. Processing Your Return

Once received at our San Diego facility:

  • Inspection takes 3-5 business days
  • Approved refunds processed within 2 business days after inspection
  • Exchanges shipped within 3 business days after approval

Refund Information

Refund Timeline:

  • Credit card payments: 5-10 business days after processing
  • PayPal payments: 3-5 business days after processing

Deductions & Fees:

  • Original shipping charges are non-refundable
  • 15% restocking fee for non-defective returns (waived for exchanges)
  • Customer pays return shipping unless item is defective

Exchange Policy

  • No additional shipping fees if exchanging for items of equal or greater value
  • Price differences refunded if exchanging for lower-value items
  • Priority processing available for Olympic and competition archers with upcoming events

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or import taxes
  • Mark package as “Returned Goods” to avoid additional charges
  • Return shipping times vary by location (typically 15-25 days)

Pro Tip for Competitive Archers

When ordering specialized equipment like ILF components or custom bows, please double-check specifications with our support team before purchase to ensure perfect fit for your shooting style and body mechanics.

Contact Our Archery Specialists

For questions about shipping or returns:

  • Email: [email protected]
  • Phone: +1 (619) 555-0142 (Mon-Fri 8AM-4PM PST)
  • Address: 1392 Hood Avenue, San Diego, CA 92121 USA

Last Updated: June 2024